Booking your Holiday

Your contract in respect of your holiday is made with TCV Pvt Limited, registered in Noida, Uttar Pradesh and all bookings are subject to these Terms and Conditions:

All communications by the Company about your holiday will be sent to the address stated on the booking form. All bookings must be made through an authorised representative of the Company.

At the time of booking, the Company booking form must be completed and submitted together with a deposit of 35% of the total cost of the booking. Receipt of the deposit and booking form by the Company does neither guarantee nor imply confirmation of the booking. No booking shall be confirmed until the Company issues a written notice.

The Company reserves the right to refuse a booking without giving any reason and shall in that event return any deposit received. Your holiday must be paid in full at least 30 days before the departure date. If payment is not received by the due date, the Company reserves the right to cancel the booking and retain the deposit. The person who signs the booking form, guarantees payment of the total amount shown on the booking form, being bound by these conditions. It is the responsibility of the signatory to ensure the Company receives payment in full by the due date. No reminders will be sent.

If you book within 30 days of your departure date, payment must be made in full at the time of booking. All special requests, such as dietary requirements, should be noted on the booking form. The Company will provide the service as set out and confirmed in writing.

Payment Policy

1. GST & TCS will be charged extra in total billing as per Government Norms.

2. For Air tickets being issued/blocked on the time limit: Full INR component will be collected before issuance, or else the price will be subject to change.

3. In case of non-refundable bookings, 100% of the payment amount due, is required to be paid at the time of booking.

4. The ROE (Rate of Exchange) for the forex component of the tour, shall be considered as per the prevailing ROE on the day, the final payment is being made.

** Full payment must be made in accordance with the procedure stated above. In case of non compliance thereto by the client, the company reserves a right to cancel the tour/booking of the client with subsequent loss of deposit and apply and recover the cancellation charges as mentioned herein.

Cancellation Policy

As the services to be provided are booked in advance, cancellation of such services earmarked for a particular departure, results in the Company losing money depending upon the time of cancellation to the Supplier. Therefore, any cancellation of tour/services booked will attract cancellation charges as specified by the company.

If you book a third-party product or service, the Terms and Conditions and cancellation policy of such third party would be applicable in addition to the Company's Terms and Conditions. Any cancellation of tour/services has to be in writing clearly stating the reasons for cancellation. You expressly agree to the foregoing terms.

Privacy of Information

We treat all the information furnished by you as confidential and will share only the necessary information with the airline(s), hotels and other service providers who will provide the services to you during your tour. However, we may be constrained to disclose the information furnished by you, if such disclosure is required by the law or by an order of a court or the rules, regulations or enquiry by any government/statutory agency having regulatory authority over the Company.

Communication

Any communication directed at the address or made through/on the contact details such as e- mail IDs, Cell phone/Telephone nos. /Fax nos. of the Client as disclosed in the “Booking Form” or made to the travel agent through whom the Client has made the bookings with the company shall be deemed to have been communicated to and received - by the Client. The Company shall not be held responsible for any error on the part of the mode of communication or the Travel Agent in this regard.

Loss/Damage

The company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while travelling in the coach. On account of any theft or loss of baggage, tour participants should immediately complain with the local airline/hotel/police authorities at his/her sole discretion, cost, risk and consequences.

Hotels

1. Standard check-in time at the hotel is normally 2:00 pm and check-out is 11:00 am. An early check-in or a late check-out is solely based on the discretion of the hotel.

2. In case the selected hotel is unavailable for booking, an alternate arrangement will be offered to the customer in another hotel of a similar category.

3. Certain hotels abroad may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel's policy.

4. Certain hotels abroad may ask for a security deposit during check-in, which is refundable at check-out subject to the hotel's policy.

5. In Europe & UK, Hotels do not have air conditioners or fans due to favourable weather conditions. As hotel rooms are smaller, we recommend a maximum of 3 persons to a room for your own comfort. Triple rooms are usually no larger than twin rooms, and the third bed is often a rollaway cot put up in a twin-bedded room for the night.

CHILD ACCOMMODATION (UNDER 12 YRS)

It is expressly stated and it be understood that any child below 12 years paying the special without bed rate will not be provided bed in the hotel under any circumstances. In case the guest on his own makes a change in rooming while on tour the Company will not be bound to refund or pay compensation towards such change/s. If any such change in rooming by the guest attracts additional charges, he/she shall be bound to directly pay the same directly to the hotel concerned.

Flights & Baggage

1. All passenger names must be checked and carefully provided correctly at the time of making the booking. The company will NOT bear any liability for the name change fee, if incorrect names and ages have been entered.

2. Please note that if your package includes a flight which is a low-cost carrier (Air Asia, Scoot Airlines, Air Arabia, Jetstar, Fly Dubai, Thai AirAsia, Air India Express, Tiger Airways) then baggage and meals will not be included in the package. Baggage and meals can be added as per your requirement at an additional cost depending on the airlines and destination.

3. Guests travelling by air will be subject to airline restrictions/limitations on baggage weight/size/pieces. It is currently approx. 20 kg per person on Economy Class for all destinations except on flights to the USA and Canada where a person is permitted to carry 2 pieces of checked-in baggage (weighing approx. 20 kg each) and one cabin baggage as per airline specifications.

4. Guests travelling by air will be subject to airline restrictions/limitations on baggage weight/size/pieces. It is currently approx. 20 kg per person on Economy Class for all destinations except on flights to the USA and Canada where a person is permitted to carry 2 pieces of checked-in baggage (weighing approx. 20 kg each) and one cabin baggage as per airline specifications.

5. Guests are advised to carry valuables on their person at all times. Wherever Safe Deposit Lockers are available, you are advised to avail of this facility for safeguarding valuables. In hotels/locations without this facility, you should take all the necessary precautions in protecting your valuables. Company or any of the carriers used or its representative/s will not be responsible for loss of valuables or for making good such loss.

6. Do check your flight status/schedule 24 hours before the scheduled flight departure, since airline schedules are subject to change without notice.

Visas Related Info

1. Guest(s) should hold valid travel documents viz. Passport and visas for travel. It will be the client's responsibility to apply for a visa with the complete set of documents required by the embassy/consulate within the stipulated period as advised by the Company.

2. However, due to rejection of visa or non-processing of visa application due to any circumstances if the guest is unable to travel on the tour originally booked, he/she shall have the option to postpone the tour to another available date or change to any other tour by paying additional applicable penalty charges.

3. The Company will not be held responsible in any way in case of any clerical error regarding name, attachment of wrong photograph, duration and type of visa (single/multiple entry) occurring on passport, refusal of an entry visa and delays in grant or refusal of an entry visa.

4. Further the Company will not be held liable in case of loss of documents given by you in support of your visa application to the concerned Consulate/Embassy.

Sightseeing Activities/Transfers

1. Please note that 'Day at Leisure' essentially implies that no sightseeing activities have been included for that day.

2. Kindly be on time for your activities, tours and transfers. Most countries are quite strict about following a schedule whether the services are SIC (Seat In Coach) or on a Private basis.

3. Please expect to receive your vouchers 72 hours before your departure date (subject to full payment of your package cost).

4. Please note that these packages are customizable, which means that you will be able to make changes to the itinerary/activity if you so desire, before departure. If any changes are made by the guests at the last minute while on tour, those requests will be subject to realisation and additional charges.

Smoking

The Company forbids smoking in any vehicle operated by the Company. Frequent stops can be arranged for those who desire to smoke. All accommodations will be reserved with non-smoking rooms unless the client specifically requires a smoking room. Confirmation is depending on hotel availability.

Waiver

The Company will undertake to ensure the safety of the client throughout the tour. However, aspects of each particular tour may not be without an element of danger. Clients should be prepared to sign a Waiver of Responsibility form before they begin their tour. This form is an understanding that all clients need to exercise judgement and care at all times to ensure their safety and that of their fellow tourists.

Indemnity

Guest agrees not to hold the Travel Company responsible or liable to pay compensation or damages, in the event of any eventuality or indiscretion in hot air balloons, jungle safaris, watersports, swimming or being unwell, in high-altitude zones, on account of any indisposition or being in a situation that requires medical support and intervention.

Disclaimer

The Company has made all reasonable efforts to check the accuracy of the information contained on its website. The Company cannot however accept any responsibility for any errors or omissions or subsequent changes that may appear either in the T&C or on this site.

Condition of Travel

1. In case a client along with his family is compelled to discontinue the tour due to any reason whatsoever including illness, death or loss of passport or any travel documents, no claim shall be entertained for refund of unutilized services.

2. The prices displayed have been calculated at the rate prevailing at the time of product development The Company reserves the right to amend the prices in case of currency fluctuations, changes in the various gross rates of exchange, and/or fuel costs, special/high season charge levied by the suppliers, hike in the airline/rail charges before the date of departure and to surcharge accordingly. All such increases in price must be paid for in full before the Departure by the Client. Any Visa cost fluctuations will have to be borne by the passenger.

3. In case of publication of any travel scheme offering any discount or benefit by the Company, it shall have the sole right to withdraw such a scheme or discount at any time unless a specific assurance of the contrary is published.

4. In the case of one or more but not all passengers signing the Booking Form it shall be deemed that others have duly authorized the concerned signing passenger/(s)

5. The Client/Traveller must be of Indian Nationality and must have an Indian passport and his/her passport must be valid for at least 6 months after the scheduled date of return of the holiday (9 months in the case of Malaysia and any other destinations, as informed from time to time by the Immigration Authorities).

6. The Client/Traveller must be of Indian Nationality and must have an Indian passport and his/her passport must be valid for at least 6 months after the scheduled date of return of the holiday (9 months in the case of Malaysia and any other destinations, as informed from time to time by the Immigration Authorities).

7. We highly recommend that a Travel Insurance policy should be purchased.

Complaints

1. If you experience a problem during your holiday, please inform the relevant airline, hotel, or local agent of other suppliers immediately so that they can endeavour to put things right. If you cannot resolve the problems, you must contact the Company office so that they are able to help. The Company will not be held responsible for the non-performance of an itinerary through causes beyond their control or when they are not notified of a problem at the point where remedial action can be taken. In the unlikely event that a complaint cannot be resolved at the time, you should write to the Company within 28 days of returning home, giving your original booking reference number and all other relevant information. If you fail to take any of these steps you will hinder the Company's ability to correct any problem right and/or investigate it fully and any right that you may have- to receive compensation, will be significantly reduced or completely invalidated.

2. Any dispute that may arise will be governed by Indian laws and both parties shall submit to the jurisdiction of the relevant Indian Courts.

3. All information given by the Company whether in writing or orally is to the best of the Company's knowledge and believed correct at the time given and is given in good faith. The booking conditions shall take precedence over any other warranty or condition that may have been given.

Data Protection Act

It may be necessary for the Company to ask you for certain personal information. Examples of this would be dietary restrictions, disability/medical or religion-dictated food habits, etc. This information will be kept confidential by the Company and is available to you to inspect during the Company's normal working hours. It will be passed to the suppliers if they must know this information to fulfil the Company's contract with you.